Redfin is a tech-driven real estate broker offering a discounted 1.5% listing fee (or just 1% if you also buy a home with a Redfin agent). While the low commission realtor can save you thousands, Redfin reviews suggest its service quality is hit-or-miss.
Many customers praise Redfin agents for being honest, professional, and responsive. They also highlight Redfin’s helpful technology, like its mobile app and online portal. But others say the agents are stretched too thin, with poor communication, pricing issues, or delayed paperwork leading to botched deals.
Before committing to Redfin, it’s worth comparing reviews and agents in your area, or using a free agent-finding tool like Clever Real Estate to explore more full-service options at a similar or lower fee.
Want to compare Redfin to other low-commission agents? Clever can match you with top-rated local realtors from trusted brokerages like RE/MAX and Keller Williams — all for a low 1.5% listing fee. There’s no pressure, no upfront cost, and no obligation. Take a quick quiz to explore your options and start saving.
📝 Redfin reviews summary
- Average rating: 3.5 out of 5 (based on 1,000+ reviews)
- Review sources: Yelp, Google, Better Business Bureau
- Service type: Tech-enabled real estate broker
- Listing fee: 1.5% (1% if you buy and sell)
- Agent model: Salaried agents + partner agents
- Notable features: Mobile app, online dashboard, Redfin Premier for luxury listings
🔍 Redfin reviews are mixed — customers praise honest agents and tech tools, but cite issues with communication, pricing accuracy, and agent overload.
Who Redfin works best for
Redfin is a great fit for home sellers who don’t mind trading some personalized service for better rates on realtor fees. With the 1.5% listing fee, you can save thousands on commission when selling your home.
| Sale price | 2.5% commission | Redfin 1.5% fee | You save |
|---|---|---|---|
| $300,000 | $7,500 | $4,500 | $3,000 |
| $400,000 | $10,000 | $6,000 | $4,000 |
| $500,000 | $12,500 | $7,500 | $5,000 |
| $600,000 | $15,000 | $9,000 | $6,000 |
If you want to both sell your home and buy through a Redfin agent, you get an even deeper discount at 1% — you’d only pay $4,000 to your listing agent when you close on your home.
Working with Redfin’s technology-focused platform appeals to more tech-savvy sellers. With a downloadable mobile app and customer portal, Redfin gives you insights into your home’s value, the local market, and comparable homes in your area.
Redfin has also partnered with Rocket Mortgage to offer Rocket Preferred Pricing, a new program that helps you save when you buy with a Redfin agent and finance through Rocket. Qualified buyers using conventional, FHA, or VA loans can choose between a 1% lower interest rate for the first year of their mortgage or up to $6,000 in lender credits.[1]
Who Redfin doesn't work best for
If you're seeking a more personalized experience but still want to save on commission, you may wish to explore low-commission realtors who offer a middle ground between service and savings.
Redfin agents meet with around 100 customers yearly[2] and close nearly three times as many deals as other agents.[3] While these numbers are impressive, it could limit their time with each client.
A Redfin agent’s base salary is around 30% of their annual take-home pay. With these guaranteed earnings, Redfin agents may have less desire to negotiate for a higher sales price because their salary offsets lower earnings from commission.
Sellers looking for an expansive real estate agent selection may also want to go a different route. Redfin has a large network with both lead and partner agents. Still, the company stated in its 2024 report that leaning on partner agents may harm business because they belong to other brokerages, and it has no control over their actions.[4]
This means Redfin could try to avoid sending potential customers to a Redfin partner agent — and limit agent selection — to keep as much business in-house as possible.
Looking for lower commission and more agent options? Clever Real Estate might be a better fit. Get connected with top-rated local agents and save thousands on commission fees. Try Clever Real Estate today.
Redfin reviews
| Source | Average Rating | Review Count |
|---|---|---|
| BBB | 1.1/5 | 51 |
| Consumer Affairs | 1.6/5 | 162 |
| 4.3/5 | 93 | |
| Yelp | 3.3/5 | 150 |
| Total | 2.7/5 | 456 |
Customer ratings and review counts are accurate as of the last publication date (July 10, 2025) and may change over time. We recommend checking each review platform for the most up-to-date information.
Redfin’s online reviews are mixed, with hundreds of reviews across multiple websites, but the broker’s online reviews may not accurately reflect customer satisfaction.
Redfin helped customers buy or sell more than 621,000 homes in 2024, but only some Redfin customers leave reviews on third-party sites.[4]
Online reviewers have mixed feelings about agent performance, attentiveness, and market knowledge. Positive reviews praise Redfin agents for professionalism and honesty, while negative agent reviews point toward inattentiveness and a lack of attention to detail.
Customers also claim that Redfin posts inaccurate information about their homes and lists them for a less-than-desirable price.
'Simply the best'
Happy customers rave about the selling process at Redfin and the Redfin agents’ market knowledge.
George U.⭐⭐⭐⭐⭐ “Simply the best. ****** ***** and ***** **** are professional, knowledgeable, and skilled in all aspects of home buying and selling. This is not my first transaction, purchase and sale with ***** and his team and I cannot express all of my gratitude and appreciation for the stellar Redfin process.” Source: Yelp |
'The most professional, honest, and trustworthy person I’ve met'
Agent honesty and professionalism stand out in many Redfin reviews, with clients stating that their Redfin agent provided the best real estate experience they have had.
Retsuko B.⭐⭐⭐⭐⭐ “Ms. ********* ***** is the best real estate agent of my experience in 5 different home buying and selling experiences! Unlike other real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I [have] ever met.” Source: Yelp |
‘Redfin [was] responsible for us losing the house’
Some Redfin customers experienced a lack of attention to detail, resulting in mishandled paperwork, deals that fell through, and lower selling prices.[5]
Julie⭐ "After receiving a reply from the owner's attorney via the Attorney General's office, we now know definitively that ***** ******* and Redfin were responsible for us losing the house that we HAD A PURCHASE AGREEMENT ON. As per their attorney, we were to have signed paperwork on or prior to 1/4/2023. This paperwork was never presented to us, therefore, it was never signed. Since this paperwork was not signed, the owners cancelled our purchase agreement and moved forward with another buyer." Source: Google |
‘Redfin has lowballed my home on their site’
Multiple Redfin reviews indicate that Redfin doesn’t gather correct customer information, leading to misrepresentation of their properties and low offers.
Helen R.⭐ "Redfin has low-balled my home on its site, and I get calls from buyers who want to offer me ridiculously low prices. Homes in my area with the same square footage and acreage are selling for a lot more money than what they value my home for. The homes that I have seen the inside of, which are in a distressed condition, sell for more than what my home is valued at. Homes like mine sold for $622,000 to $949,000 and mine is showing value at $579,636 and they're comparing my home with homes in a different area." Source: Yelp |
Redfin pros and cons
Pros
- Low 1.5% listing fees can save sellers thousands
- Agents praised for honesty and strong customer service
- Helpful tech tools like the mobile app
Cons
- Service quality varies depending on the agent
- High agent workloads can lead to poor communication
- Unclear savings on buy-and-sell discount
Reviews of Redfin say that its 1.5% listing fee helps sellers save, and many customers appreciate the strong service from honest, professional agents.
Another positive: The company’s app and online tools make it easy to track your sale and compare listings, which appeals to tech-savvy buyers and sellers.
However, reviews indicate that service quality can vary. A few customers mentioned that they felt their agent was overloaded, causing delays or mistakes. Redfin’s buy-and-sell discount can also be unclear, since it’s applied at closing.
🚨 Redfin acquired by Rocket Companies
In March, Rocket Companies (the parent company of Rocket Mortgage) announced plans to acquire Redfin for $1.75 billion.[6] The deal would combine Rocket’s mortgage operations with Redfin’s home search platform and agent network, potentially creating a one-stop shop for buying, selling, and financing a home.
On July 1, 2025, Rocket Companies completed its acquisition of Redfin. Redfin has rebranded as “Redfin Powered by Rocket” to align the companies under a unified homebuying platform, according to the company. As part of the rollout, Rocket and Redfin launched a new preferred pricing program that offers eligible buyers either a 1% lower interest rate for the first year of their loan or up to $6,000 in lender credits at closing.
It’s still unclear how the acquisition might affect Redfin’s fees, services, or business model. We’re watching closely for any changes that could impact home buyers and sellers. Stay tuned for updates.
Low-commission alternatives to Redfin
| Company | Listing fee | Avg. customer rating |
|---|---|---|
| Clever | 1.5% | 5.0/5 (4,037 reviews) |
| Redfin | 1.5% (1% if selling and buying) | 2.7/5 (456 reviews) |
| Ideal Agent | 2% | 5.0/5 (6,975 reviews) |
| UpNest | 2.2% | 4.7/5 (8,325 reviews) |
Clever Real Estate is one of the best options if you want to save on commission without sacrificing service. Clever connects you with top local agents from brokerages like RE/MAX and Compass and pre-negotiates a low 1.5% listing fee for you. You get the support of a full-service agent while paying a fraction of the typical 2.5–3% rate. Fill out this short quiz to get matched with local agents today.
While Redfin also offers lower commission rates and a bonus discount if you buy and sell with them, it isn’t your only choice. Other low-commission services like Ideal Agent and UpNest can connect you with agents at a discount. Still, Clever’s lower rates and ability to match you with multiple agents help you compare options and find the best fit for your needs.
Redfin: How it works
If you want a discount on commission and choose Redfin, here’s what you can expect from the process:
1. Start online. Enter your home’s address on Redfin’s selling platform and answer questions about your timeline, reason for selling, and property details. Or skip the form and contact a local Redfin agent directly.
2. Get connected with a Redfin agent. Redfin will match you with an agent who will advise on pricing, suggest improvements, take photos, and list your home on the MLS.
3. Market your home. Your agent will handle showings, host open houses, and connect with buyers.
4. Close the sale. Your agent will negotiate offers, handle paperwork, and guide you through closing, like a full-service brokerage.
5. Save more when you buy with Redfin. If you buy your next home with Redfin, you get an additional 0.5% off your listing commission.
What is Redfin Premier?
Redfin Premier is a service for selling higher-end homes. It pairs sellers with Redfin’s top local agents who have experience in the luxury market. The program isn’t available in all areas or for all properties, and eligibility depends on factors like your home’s price and location.
Listings through Redfin Premier receive additional marketing support, such as:
- Broader exposure on Redfin’s website and app
- Targeted social media ads
- Email campaigns to potential buyers
- Printed mailers and brochures
Redfin also syndicates Premier listings to select global news and luxury lifestyle sites to attract buyers outside the local area.
One of the main draws of Redfin Premier is the potential to save on listing fees compared to traditional luxury brokerages, especially if you also buy your next home with Redfin. However, it’s worth comparing your options, including working with an independent local agent, to ensure you get the right balance of marketing, local expertise, and personalized service for your sale.
Redfin reviews: The bottom line
Redfin is one of the largest tech-forward real estate brokers in the nation and offers sellers a deep discount on listing commissions at 1.5% (compared to the standard 2.5%) and an extra 0.5% off if you sell and buy through the brokerage.
The company also offers similar perks to other full-service brokers, including:
- Professional photography
- Realtor-led showings
- Open house services
Technology-savvy home sellers who care more about a discount than building a relationship with agents may benefit the most from Redfin’s services. But if you want a more personalized experience, another brokerage is a better way to go.
We recommend Clever Real Estate if you want the best deal for selling your home and outstanding customer service.
Clever pairs you with experienced local agents from reputable brokerages that offer lower-than-average commissions and care about building relationships that lead to repeat business.
