Redfin is a tech-driven real estate broker offering a discounted 1.5% listing fee (or just 1% if you also buy a home with a Redfin agent). While the low commission realtor can save you thousands, Redfin reviews suggest its service quality is hit-or-miss.
Many customers praise Redfin agents for being honest, professional, and responsive. They also highlight Redfin’s helpful technology, like its mobile app and online portal. But others say the agents are stretched too thin, with poor communication, pricing issues, or delayed paperwork leading to botched deals.
Before committing to Redfin, it’s worth comparing reviews and agents in your area, or using a free agent-finding tool like Clever Real Estate to explore more full-service options at a similar or lower fee.
Want to compare Redfin to other low-commission agents? Clever can match you with top-rated local realtors from trusted brokerages like RE/MAX and Keller Williams — all for a low 1.5% listing fee. There’s no pressure, no upfront cost, and no obligation. Take a quick quiz to explore your options and start saving.
📝 Redfin reviews summary
- Average rating: 3.5 out of 5 (based on 1,000+ reviews)
- Review sources: Yelp, Google, Better Business Bureau
- Service type: Tech-enabled real estate broker
- Listing fee: 1.5% (1% if you buy and sell)
- Agent model: Salaried agents + partner agents
- Notable features: Mobile app, online dashboard, Redfin Premier for luxury listings
🔍 Redfin reviews are mixed — customers praise honest agents and tech tools, but cite issues with communication, pricing accuracy, and agent overload.
Who Redfin works best for
Redfin is a great fit for home sellers who don’t mind trading some personalized service for better rates on realtor fees. With the 1.5% listing fee, you can save thousands on commission when selling your home.
| Sale price | 2.5% commission | Redfin 1.5% fee | You save |
|---|---|---|---|
| $300,000 | $7,500 | $4,500 | $3,000 |
| $400,000 | $10,000 | $6,000 | $4,000 |
| $500,000 | $12,500 | $7,500 | $5,000 |
| $600,000 | $15,000 | $9,000 | $6,000 |
If you want to both sell your home and buy through a Redfin agent, you get an even deeper discount at 1% — you’d only pay $4,000 to your listing agent when you close on your home.
Working with Redfin’s technology-focused platform appeals to more tech-savvy sellers. With a downloadable mobile app and customer portal, Redfin gives you insights into your home’s value, the local market, and comparable homes in your area.
Who Redfin doesn't work best for
If you're seeking a more personalized experience but still want to save on commission, you may wish to explore low-commission realtors who offer a middle ground between service and savings.
Redfin agents meet with around 100 customers yearly[1] and close nearly three times as many deals as other agents.[2] While these numbers are impressive, it could limit their time with each client.
A Redfin agent’s base salary is around 30% of their annual take-home pay. With these guaranteed earnings, Redfin agents may have less desire to negotiate for a higher sales price because their salary offsets lower earnings from commission.
Sellers looking for an expansive real estate agent selection may also want to go a different route. Redfin has a large network with both lead and partner agents. Still, the company stated in its 2024 report that leaning on partner agents may harm business because they belong to other brokerages, and it has no control over their actions.[3]
This means Redfin could try to avoid sending potential customers to a Redfin partner agent — and limit agent selection — to keep as much business in-house as possible.
Looking for lower commission and more agent options? Clever Real Estate might be a better fit. Get connected with top-rated local agents and save thousands on commission fees. Try Clever Real Estate today.
Redfin reviews
| Source | Customer rating | Review count |
|---|---|---|
| Better Business Bureau | 1.17/5 | 47 |
| 4.3/5 | 67 | |
| Yelp | 3.6/5 | 985 |
| Weighted Average | 3.5/5 | 1,000+ reviews |
Customer ratings and review counts are accurate as of the last publication date (June 4, 2025) and may change over time. We recommend checking each review platform for the most up-to-date information.
Redfin’s online reviews are mixed, with over 1,000 reviews across the Better Business Bureau, Google, and Yelp, but the broker’s online reviews may not accurately reflect customer satisfaction.
Redfin helped customers buy or sell more than 621,000 homes in 2024, but only some Redfin customers leave reviews on third-party sites.[3]
Online reviewers have mixed feelings about agent performance, attentiveness, and market knowledge. Positive reviews praise Redfin agents for professionalism and honesty, while negative agent reviews point toward inattentiveness and a lack of attention to detail.
Customers also claim that Redfin posts inaccurate information about their homes and lists them for a less-than-desirable price.
'Simply the best'
Happy customers rave about the selling process at Redfin and the Redfin agents’ market knowledge.
George U.⭐⭐⭐⭐⭐ “Simply the best. ****** ***** and ***** **** are professional, knowledgeable, and skilled in all aspects of home buying and selling. This is not my first transaction, purchase and sale with ***** and his team and I cannot express all of my gratitude and appreciation for the stellar Redfin process.” Source: Yelp |
'The most professional, honest, and trustworthy person I’ve met'
Agent honesty and professionalism stand out in many Redfin reviews, with clients stating that their Redfin agent provided the best real estate experience they have had.
Retsuko B.⭐⭐⭐⭐⭐ “Ms. ********* ***** is the best real estate agent of my experience in 5 different home buying and selling experiences! Unlike other real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I [have] ever met.” Source: Yelp |
‘Redfin [was] responsible for us losing the house’
Some Redfin customers experienced a lack of attention to detail, resulting in mishandled paperwork, deals that fell through, and lower selling prices.[4]
Julie⭐ "After receiving a reply from the owner's attorney via the Attorney General's office, we now know definitively that ***** ******* and Redfin were responsible for us losing the house that we HAD A PURCHASE AGREEMENT ON. As per their attorney, we were to have signed paperwork on or prior to 1/4/2023. This paperwork was never presented to us, therefore, it was never signed. Since this paperwork was not signed, the owners cancelled our purchase agreement and moved forward with another buyer." Source: Google |
‘Redfin has lowballed my home on their site’
Multiple Redfin reviews indicate that Redfin doesn’t gather correct customer information, leading to misrepresentation of their properties and low offers.
Helen R.⭐ "Redfin has low-balled my home on its site, and I get calls from buyers who want to offer me ridiculously low prices. Homes in my area with the same square footage and acreage are selling for a lot more money than what they value my home for. The homes that I have seen the inside of, which are in a distressed condition, sell for more than what my home is valued at. Homes like mine sold for $622,000 to $949,000 and mine is showing value at $579,636 and they're comparing my home with homes in a different area." Source: Yelp |
Redfin pros and cons
Pros
- Low 1.5% listing fees can save sellers thousands
- Agents praised for honesty and strong customer service
- Helpful tech tools like the mobile app
Cons
- Service quality varies depending on the agent
- High agent workloads can lead to poor communication
- Unclear savings on buy-and-sell discount
Reviews of Redfin say that its 1.5% listing fee helps sellers save, and many customers appreciate the strong service from honest, professional agents.
Another positive: The company’s app and online tools make it easy to track your sale and compare listings, which appeals to tech-savvy buyers and sellers.
However, reviews indicate that service quality can vary. A few customers mentioned that they felt their agent was overloaded, causing delays or mistakes. Redfin’s buy-and-sell discount can also be unclear, since it’s applied at closing.
🚨 Redfin is being acquired by Rocket Companies
In March, Rocket Companies (the parent company of Rocket Mortgage) announced plans to acquire Redfin for $1.75 billion.[5] The deal would combine Rocket’s mortgage operations with Redfin’s home search platform and agent network, potentially creating a one-stop shop for buying, selling, and financing a home.
How the acquisition might affect Redfin’s fees, services, or business model is unclear. For now, everything remains the same, but we’re keeping a close eye on any changes that could impact home buyers and sellers. Stay tuned for updates.
Low-commission alternatives to Redfin
| Company | Listing fee | Avg. customer rating |
|---|---|---|
| Clever | 1.5% | 5/5 (2,900+ reviews) |
| Redfin | 1.5% (1% if buying and selling) | 3.01/5 (1,108 reviews) |
| Ideal Agent | 2% | 4.9/5 (6,997 reviews) |
| UpNest | 2.2% | 4.6/5 (6,996 reviews) |
Redfin’s lower commission rates and bonus discount for buying and selling are attractive, but it isn’t the only discount real estate broker on the market. Other low-commission alternatives, like Ideal Agent and UpNest, connect you with real estate agents from major brokerages rather than in-house, salaried real estate agents.
72SOLD is another low-commission option that partners with local agents to help sellers move quickly while still aiming for strong sale prices.
Clever is another strong option if you want experienced agents at a similar or lower fee. Clever matches you with multiple agents from top brokerages like Re/Max and Compass, and it also negotiates lower commission rates on your behalf to score you a low 1.5% listing fee.
Redfin: How it works
If you want a discount on commission and choose Redfin, here’s what you can expect from the process:
Get started by entering your home’s address into Redfin’s selling platform. You’ll answer questions about your situation, including how soon you want to sell, why you want to sell, if you plan on buying another home, and other essential details about your home.
You can bypass the home questionnaire by visiting Redfin’s real estate agent page, searching for an agent in your area, and contacting them directly.
After submitting your information, Redfin will connect you with a Redfin agent in your area. Your agent will work with you to prepare your home for sale by advising you on any improvements you can make, taking photos of your home, and listing it on the MLS.
While on the market, your Redfin agent will locate potential buyers, show your home, and facilitate open houses.
Close on your home (and buy your new home). The closing process with Redfin agents is similar to any full-service real estate brokerage. Your agent will negotiate the sale on your behalf, facilitate any paperwork, and ensure the sale goes smoothly.
You can also work with your agent to purchase a new home and receive an extra 0.5% off your listing commission when your home sells.
What is Redfin Premier?Redfin Premier is the broker’s luxury home sale service geared toward $1m+ listings. Redfin will pair you with a lead agent with years of experience selling luxury homes.[6] Opting for Redfin Premier will give your home a wider reach than other luxury brokers and comes with these benefits:
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Redfin reviews: The bottom line
Redfin is one of the largest tech-forward real estate brokers in the nation and offers sellers a deep discount on listing commissions at 1.5% (compared to the standard 2.5%) and an extra 0.5% off if you sell and buy through the brokerage.
The company also offers similar perks to other full-service brokers, including:
- Professional photography
- Realtor-led showings
- Open house services
Technology-savvy home sellers who care more about a discount than building a relationship with agents may benefit the most from Redfin’s services. But if you want a more personalized experience, another brokerage is a better way to go.
We recommend giving Clever Real Estate a shot if you want the best deal for selling your home and outstanding customer service.
Clever’s matching service pairs you with experienced local agents from reputable brokerages that offer lower-than-average commissions and care about building relationships that lead to repeat business.
