Redfin is a tech-driven real estate broker offering a discounted 1.5% listing fee (or just 1% if you also buy a home with a Redfin agent). While the low commission realtor can save you thousands, Redfin reviews suggest its service quality is hit-or-miss.
Many customers praise Redfin agents for their honesty, professionalism, and responsiveness. They also highlight Redfin’s helpful technology, like its mobile app and online portal. But others say the agents are stretched too thin, with poor communication, pricing issues, or delayed paperwork leading to botched deals.
Before committing to Redfin, it’s worth comparing reviews and agents in your area, and with other low commission real estate companies.
📝 Redfin reviews summary
- Average rating: 2.6 (526 reviews)
- Service type: Tech-enabled real estate broker
- Listing fee: 1.5% (1% if you buy and sell)
- Agent model: Salaried agents + partner agents
- Notable features: Mobile app, online dashboard, Redfin Premier for luxury listings
🔍 Redfin reviews are mixed — customers praise honest agents and tech tools, but cite issues with communication, pricing accuracy, and agent overload.
Who Redfin works best for
Redfin is a great fit for home sellers who don’t mind trading some personalized service for better rates on realtor fees. With the 1.5% listing fee, you can save thousands on commission when selling your home.
| Sale price | 2.5% commission | Redfin 1.5% fee | You save |
|---|---|---|---|
| $300,000 | $7,500 | $4,500 | $3,000 |
| $400,000 | $10,000 | $6,000 | $4,000 |
| $500,000 | $12,500 | $7,500 | $5,000 |
| $600,000 | $15,000 | $9,000 | $6,000 |
If you want to both sell your home and buy through a Redfin agent, you get an even deeper discount at 1% — you’d only pay $4,000 to your listing agent when you close on your home.
Working with Redfin’s technology-focused platform appeals to more tech-savvy sellers. With a downloadable mobile app and customer portal, Redfin gives you insights into your home’s value, the local market, and comparable homes in your area.
Redfin has also partnered with Rocket Mortgage to offer Rocket Preferred Pricing, a new program that helps you save when you buy with a Redfin agent and finance through Rocket. Qualified buyers using conventional, FHA, or VA loans can choose between a 1% lower interest rate for the first year of their mortgage or up to $6,000 in lender credits.[1]
How much can I save with Redfin?
Redfin’s buy and sell discount can lower your effective listing fee, but the savings depend on two things: your market’s minimum fee and whether you buy within 365 days.
Start by calculating what you'll actually pay at your sale closing. Redfin charges either a percentage of your sale price or a flat minimum, whichever is higher. So your real listing fee is the higher of (sale price × 1.5%) or (the local minimum fee). Minimums matter most on lower-priced homes because they can shrink your discount. You can find a full list of minimum fees on Redfin's disclaimer page.
Next, understand when the buy and sell discount shows up. If you sell first, you usually pay the full listing fee at closing, then Redfin sends the discount later as a rebate after you close on your purchase within the 365-day window.
Example: On a $600,000 sale in a 1.5% market, the listing fee is $9,000 at closing. If buying with Redfin reduces your effective listing fee to 1%, your savings is the difference (0.5% of the sale price), or about $3,000. We recommend you confirm your local minimum fee and exactly how the discount is paid before you sign.
Who Redfin doesn't work best for
If you're seeking a more personalized experience while still saving on commission, you may wish to explore low-commission realtors who offer a middle ground between service and savings.
Redfin agents meet with around 100 customers yearly[2] and close nearly three times as many deals as other agents.[3] While these numbers are impressive, it could limit their time with each client.
A Redfin agent’s base salary is around 30% of their annual take-home pay. With these guaranteed earnings, Redfin agents may have less incentive to negotiate a higher sales price, as their salary offsets lower commission earnings.
Sellers looking for a wide selection of real estate agents may also want to go a different route. Redfin has a large network with both lead and partner agents. Still, the company stated in its 2024 report that relying on partner agents may harm the business because they belong to other brokerages and are beyond its control.[4]
This means Redfin could try to avoid sending potential customers to a Redfin partner agent — and limit agent selection — to keep as much business in-house as possible.
Redfin reviews
| Source | Average Rating | Review Count |
|---|---|---|
| BBB | 1.1/5 | 36 |
| Consumer Affairs | 1.3/5 | 182 |
| 4.1/5 | 128 | |
| TrustPilot | 2.3/5 | 30 |
| Yelp | 3.3/5 | 150 |
| Total | 2.6/5 | 526 |
Customer ratings and review counts are accurate as of the last publication date and may change over time. We recommend checking each review platform for the most up-to-date information.
Redfin’s online reviews are mixed, with hundreds across multiple websites, but the broker’s reviews may not accurately reflect customer satisfaction.
Redfin helped customers buy or sell more than 621,000 homes in 2024, but only some Redfin customers leave reviews on third-party sites.[4]
Online reviewers have mixed feelings about agent performance, attentiveness, and market knowledge. Positive reviews praise Redfin agents for professionalism and honesty, while negative agent reviews point toward inattentiveness and a lack of attention to detail.
Customers also claim that Redfin posts inaccurate information about their homes and lists them for a less-than-desirable price.
'Simply the best'
Happy customers rave about the selling process at Redfin and the Redfin agents’ market knowledge.
Simply the best. ****** ***** and ***** **** are professional, knowledgeable, and skilled in all aspects of home buying and selling. This is not my first transaction, purchase and sale with ***** and his team and I cannot express all of my gratitude and appreciation for the stellar Redfin process.
'The most professional, honest, and trustworthy person I’ve met'
Agent honesty and professionalism stand out in many Redfin reviews, with clients stating that their Redfin agent provided the best real estate experience they have had.
Ms. ********* ***** is the best real estate agent of my experience in 5 different home buying and selling experiences! Unlike other real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I [have] ever met.
‘Redfin [was] responsible for us losing the house’
Some Redfin customers experienced a lack of attention to detail, resulting in mishandled paperwork, deals that fell through, and lower selling prices.[5]
After receiving a reply from the owner's attorney via the Attorney General's office, we now know definitively that ***** ******* and Redfin were responsible for us losing the house that we HAD A PURCHASE AGREEMENT ON. As per their attorney, we were to have signed paperwork on or prior to 1/4/2023. This paperwork was never presented to us, therefore, it was never signed. Since this paperwork was not signed, the owners cancelled our purchase agreement and moved forward with another buyer.
‘Redfin has lowballed my home on their site’
Multiple Redfin reviews indicate that Redfin doesn’t gather correct customer information, leading to misrepresentation of their properties and low offers.
Redfin has low-balled my home on its site, and I get calls from buyers who want to offer me ridiculously low prices. Homes in my area with the same square footage and acreage are selling for a lot more money than what they value my home for. The homes that I have seen the inside of, which are in a distressed condition, sell for more than what my home is valued at. Homes like mine sold for $622,000 to $949,000 and mine is showing value at $579,636 and they're comparing my home with homes in a different area.
Redfin pros and cons
Pros
- Low 1.5% listing fees can save sellers thousands
- Agents praised for honesty and strong customer service
- Helpful tech tools like the mobile app
Cons
- Service quality varies depending on the agent
- High agent workloads can lead to poor communication
- Unclear savings on buy-and-sell discount
Redfin reviews say its 1.5% listing fee helps sellers save, and many customers appreciate the strong service from honest, professional agents.
Another positive: The company’s app and online tools make it easy to track your sale and compare listings, which appeals to tech-savvy buyers and sellers.
However, reviews indicate that service quality can vary. A few customers mentioned that they felt their agent was overloaded, causing delays or mistakes. Redfin’s buy-and-sell discount can also be unclear, since it’s applied at closing.
🚨 Redfin acquired by Rocket Companies
In March, Rocket Companies (the parent company of Rocket Mortgage) announced plans to acquire Redfin for $1.75 billion.[6] The deal would combine Rocket’s mortgage operations with Redfin’s home search platform and agent network, potentially creating a one-stop shop for buying, selling, and financing a home.
On July 1, 2025, Rocket Companies completed its acquisition of Redfin. Redfin has rebranded as “Redfin Powered by Rocket” to align the companies under a unified homebuying platform, according to the company. As part of the rollout, Rocket and Redfin launched a new preferred pricing program that offers eligible buyers either a 1% lower interest rate for the first year of their loan or up to $6,000 in lender credits at closing.
It’s still unclear how the acquisition might affect Redfin’s fees, services, or business model. We’re watching closely for any changes that could impact home buyers and sellers. Stay tuned for updates.
Low-commission alternatives to Redfin
| Company | Listing fee | Avg. customer rating |
|---|---|---|
| Clever | 1.5% | 4.9/5 (4,431 reviews) |
| Redfin | 1.5% (1% if selling and buying) | 2.6/5 (526 reviews) |
| Ideal Agent | 2% | 5.0/5 (6,975 reviews) |
| UpNest | 2.2% | 4.7/5 (8,325 reviews) |
If you like Redfin’s lower listing fee but want to compare options, these companies offer similar “save on commission” models with different tradeoffs.
- Clever Real Estate is one of the best options if you want to save on commission without sacrificing service. Clever connects you with top local agents and pre-negotiates a low 1.5% listing fee. It can be a fit if you want full-service support while paying a reduced rate, and you want to compare multiple agent options.
- Ideal Agent is an agent-matching service that connects you with full service agents who agree to discounted fees, often around 2%.
- UpNest is another agent-matching platform where agents compete for your listing, which can result in discounted fees, although offers and service levels vary by market and agent.
You can treat these as a short list to compare, then double-check the minimum fee in your area, what’s included, and who will be running your listing before you sign.
Redfin: How it works
If you want a discount on commission and choose Redfin, here’s what you can expect from the process:
First, you'll need to enter your home’s address on Redfin’s selling platform and answer questions about your timeline, reason for selling, and property details.
1. Start by entering your street address.
Redfin needs your street address to confirm your location, determine whether they serve your market, and match you with an agent closest to your neighborhood.
2. Choose your timeline for selling.
This screen asks how soon you want to sell so Redfin can route you to the right agent and set expectations for pricing strategy, prep work, and marketing. A seller who needs to list immediately usually needs faster guidance and a more aggressive plan, while someone with months can focus on value-adding improvements to their home (like repairs and home staging).
This may also help Redfin prioritize follow-up and tailor the recommendations the agent gives you on the first call.
3. Respond if you're also looking to buy
Redfin often offers a bigger listing-fee discount if you both sell and buy with a Redfin agent, so they need to know up front whether you might qualify. Also, this may help them match you up with an agent who specializes in "list-buy" transactions, or match you up with a separate buyer's agent.
4. Enter in your correct home information
Redfin asks for these details so the agent can give you a more accurate price estimate and marketing plan. Square footage, lot size, year built, beds, and bath counts are the main inputs agents use to pick comparable sales and adjust value up or down based on how your home stacks up.
This information may also help Redfin catch errors in the public records, and fix any wrong assumptions about your home and its potential value.
5. List any specific renovations or repairs you've made
Redfin asks about improvements because upgrades can change your home’s value and how it should be marketed. Public records often miss remodels, additions, and major updates, which can significantly boost your home's value.
Knowing these specific improvements also helps agents shape their marketing strategy, so they know which features to highlight, what to photograph, and whether small prep work makes sense before listing.
6. Fill out personal information
Submitting the form also gives Redfin permission to contact you by call or text for marketing and service updates, and it ties your request to their terms of use and privacy policy.
After you hit submit, Redfin will usually confirm your request and connect you with an agent or team in your area.
Note: You can unsubscribe from receiving communication from Redfin. For emails, Use the unsubscribe link at the bottom of any Redfin email, or log in to your Redfin account and turn off alerts in "Notification Settings." Redfin also says that you can opt out of SMS messages at any time.[7] If you need more support, Redfin is available by phone at (844) 759-7732.
Top questions to ask a Redfin agent
Before you sign a listing agreement, ask these five questions to make sure you understand the fee, the service, and who you’ll actually be working with.
- Are you a Redfin employee agent or a partner agent? This tells you who’s actually accountable for your sale and what support model you’re getting.
- What is my exact listing fee in my ZIP code, and what is the minimum fee? Redfin's headline rate can change if local minimums kick in. So, you'll want to know the real number you’ll pay.
- What services are included in that fee, and what costs extra? Clarifying what’s included helps you avoid surprise add-ons and compare apples to apples between other options.
- Who will handle my listing day to day, and who runs showings and open houses? If you expect one agent to do everything, the handoffs can lead to slower replies and mixed communication.
- What is your pricing plan, and what changes if we don't get offers in the first 10 to 14 days? A clear plan shows whether the agent has a real strategy or just “wait and see" approach.
If the agent can’t answer most of these questions clearly, that's a sign that you might want to keep shopping. The low fee is only a win if the service holds up.
What is Redfin Premier?
Redfin Premier is a service for selling higher-end homes. It pairs sellers with Redfin’s top local agents who have experience in the luxury market. The program isn’t available in all areas or for all properties, and eligibility depends on factors like your home’s price and location.
Listings through Redfin Premier receive additional marketing support, such as:
- Broader exposure on Redfin’s website and app
- Targeted social media ads
- Email campaigns to potential buyers
- Printed mailers and brochures
Redfin also syndicates Premier listings to select global news and luxury lifestyle sites to attract buyers outside the local area.
One of the main draws of Redfin Premier is the potential to save on listing fees compared to traditional luxury brokerages, especially if you also buy your next home with Redfin. However, it’s worth comparing your options, including working with an independent local agent, to ensure you get the right balance of marketing, local expertise, and personalized service for your sale.
Redfin reviews: The bottom line
Redfin is one of the largest tech-forward real estate brokers in the nation and offers sellers a deep discount on listing commissions at 1.5% (compared to the standard 2.5%) and an extra 0.5% off if you sell and buy through the brokerage.
The company also offers similar perks to other full-service brokers, including:
- Professional photography
- Realtor-led showings
- Open house services
Technology-savvy home sellers who care more about a discount than building a relationship with agents may benefit the most from Redfin’s services. But if you want a more personalized experience, another brokerage is a better option. View our list of the top low commission real estate companies to compare all of your options.
