Houzeo Reviews: Can You Really Save Thousands on Realtor Fees?
Houzeo is a nationwide MLS listing service designed for For Sale By Owner (FSBO) sellers who want to sell their home without using a realtor. All Houzeo packages provide access to the MLS, a database used by real estate professionals, which greatly increases your chances of finding a qualified buyer.
For a flat fee starting at $749, Houzeo provides an online dashboard and tools to help FSBO sellers list and sell their house. It uses third-party brokers for listing on the MLS and provides agent support for those who request it.
According to Houzeo’s website, sellers can potentially save between $6,125 to $14,700 by using their service in a FSBO sale.
Keep in mind: Any savings assumes that you're able to provide comparable listing, marketing, and negotiating skills to a licensed realtor, and this is generally not the case for most FSBO sellers. Typically, FSBO homes sold for $95,000 less than agent-assisted homes in 2023.[1]
Recommendation: Compare Houzeo’s prices and services with other flat fee companies that may provide better value. While Houzeo may work for experienced sellers looking to save on commission, it may lack some of the support offered by other options.
A low-commission realtor is a better choice for those seeking a balance between cost savings and expert guidance. Clever Real Estate connects you with local, full-service agents at a pre-negotiated 1.5% listing fee. This option costs more than a flat-fee MLS service but gives you expert support to maximize your sale price. Fill out this short quick to get matched with top-rated agents!
Customer rating | 4.9 / 5 (4,000+ reviews) |
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Company Details |
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Locations | Operates nationwide in all 50 states and Washington, DC. However, some areas may have more limited coverage and services. |
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Fees and Costs |
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Financial Viability | Houzeo has shown consistent revenue growth since it was founded. In 2023, it reportedly achieved over $23 million in revenue. |
Who it's best for | Houzeo reviews | Pros and cons | Best alternatives | How Houzeo works
Houzeo reviews: Who Houzeo works best for
Houzeo can work well for experienced FSBO sellers who primarily need access to the MLS and who are comfortable managing their listing and negotiating with the buyer or buyer’s agent. Sellers who are prioritizing saving on agent commission over selling quickly or support with the sales process may also benefit from Houzeo’s services.
Using Houzeo can help you save on agent commission. For instance, a traditional listing agent typically charges around 3%. A low-commission agent may charge as little as 1.5%. With Houzeo, you pay a flat fee ranging from $399 to $449 and a closing fee ranging from a flat fee of $350 to up to 1% at closing.
Compared to other flat fee companies, Houzeo offers a cost-effective solution with a clear value proposition. While local flat fee MLS companies may provide a more personalized experience and potentially better financial options, Houzeo’s transparent pricing and comprehensive service make it a strong contender. Sellers must evaluate their specific needs and the level of support they desire.
However, it’s important to consider how saving on agent commission will offset potential losses in your final sale price. Even the highest-level of support from Houzeo is less than what you receive from a traditional or low-commission agent, and your home might not sell for as much money as you’d get if you worked with an agent.
Who Houzeo doesn't work best for
Houzeo may not be the best choice for sellers who:
- Have limited time or energy to FSBO
- Are uncomfortable with online tools
- Want comprehensive support during the whole selling process
- Are on a tight budget that can’t accommodate “extra” fees
Houzeo does have technology that can help you price your home, manage showings, and evaluate offers. But these steps still take time and energy. Additionally, reviews are mixed on the effectiveness of the technology.
Most people will be better off comparing Houzeo to other flat fee MLS options that provide a better value — or going with a low-commission realtor.
Looking for lower commission and full agent support during your sale? Clever Real Estate might be a better fit. Get connected with top-rated local agents and save thousands on commission fees. Try Clever Real Estate today.
How much can you save with Houzeo?
According to Houzeo’s website, sellers may save between $6,125 to $14,700 by selling FSBO and using their service, though the basis for this range isn't detailed.
For example, if you’re selling a $400,000 home:
- A traditional listing agent at a 2.5% commission rate would cost $10,000.
- A low-commission realtor at 1.5% would cost $6,000.
- With Houzeo’s entry-level (Bronze) plan, you’d pay $749 (a flat fee starting at $399 plus $350 at closing), saving you thousands on realtor fees.
- The highest-tier Houzeo plan (Platinum) will cost you around $4,449, so savings would be limited.
Ultimately, the amount you save with Houzeo will depend on your home’s final sale price and your success as an FSBO seller. Successfully pricing, marketing, and negotiating the sale on your own will be key factors in maximizing your net profit.
Houzeo reviews
Source | Customer rating |
|---|---|
4.9 / 5 (1,600+ reviews) | |
4.9 / 5 (2,725+ reviews) |
As of October 2024, Houzeo maintains an overall highly positive average customer rating of 4.9 out of 5 across 4,000+ online reviews. As of that date, it does not have a Better Business Bureau rating.
Happy customers appreciated Houzeo’s responsive customer service and agent support. Some reviewers were pleased with how easy the process was and felt they had more control over it.
Negative reviews of Houzeo are far less common but may offer helpful insights for a balanced view of the company.
A handful of unsatisfied customers expressed problems reaching their assigned agent and irritation with tech issues that cost them time. Some of these reviewers also reported difficulty getting help with their issues. Others were frustrated by hidden fees and felt that the terms of service were not clearly explained.
Positive Houzeo reviews
Straightforward selling process
Many satisfied customers appreciated the ease of the selling process. Some also liked that they could manage aspects of the sale themselves.
Heidi P.⭐⭐⭐⭐⭐ "We have now successfully sold two homes with Houzeo. In both cases, the process was smooth and straightforward. Our listing agent always took care of MLS updates or changes very quickly. We so appreciate how Houzeo gets us a foot in the door to the real estate market with MLS access and allows us to manage our own interests in our properties." Source: TrustPilot |
‘Excellent online service’ with responsive customer support
Many happy customers commented on how helpful the customer service team was. Satisfied reviewers specifically mentioned that the customer service rep made the process easier and was responsive, helpful, patient, and knowledgeable.
Bob D.⭐⭐⭐⭐⭐ "This is an excellent online service that surprisingly offers very reasonable response times if you have a question. And you always seem to get someone who is polite and knowledgeable if there is a question or issue. This is the third time I have used their service, twice to sell and once to rent." Source: Google |
Houzeo helped solve problems
Satisfied customers felt Houzeo was able to effectively address any problems or technical issues they experienced.
Max L.⭐⭐⭐⭐⭐ "A.S. was outstanding and solved all the problems I had for the past four days. I wish that you have more people like him. He was so friendly, professional, courteous, helpful, and much more." Source: Google |
Negative Houzeo reviews
Customer experience may vary based on assigned agent
Many negative reviews focused on difficulties with the assigned agent, which led to increased frustration with the process and reportedly losing leads. According to reviews and available information, you will be assigned a Houzeo agent and may be unable to change agents even if you’re not satisfied.
Tom M.⭐⭐ “I had numerous conversations with Houzeo as to how the service worked. What I didn’t realize is the local realtor was useless. I lost many leads because the local realtor never forwarded them on to me as they are required to do. When I called Houzeo, they said they would speak with the agent. I then had an agent come to my house asking if the house was still for sale because no one was returning her call. I spoke with Houzeo and the [Houzeo] realtor and they did nothing! So they limited my options, didn’t provide the service as described, and are useless.” Source: Google |
Confusing systems and tech issues reportedly causing loss of leads
Some unhappy customers expressed frustration by the tech, including systems that prospective buyers had to use. They also reported difficulty getting assistance in these instances or feeling like their situation was fully addressed.
Lynn K.⭐ "Houzeo limits your words and pictures, unless you want to pay a steep commission. Also, when prospective buyers want to see your home, they are led through a confusing automated call system and jump through hoops in order to set up a viewing of your home (unless they have the Houzeo app which very few do). The few prospective buyers that viewed our home were from the sign in the front yard." Source: Google |
Houzeo pros and cons
Pros of using Houzeo
✅ Praise for customer service
✅ People like saving money
✅ Happy with agent support
Many happy customers reported high satisfaction with Houzeo’s customer service. The team was frequently described as responsive, helpful, and patient.
For instance, in October 2024, Marina wrote on TrustPilot: “When I had any questions I was always able to reach out and talk to a customer service representative. My initial conversation was with [name] who was very helpful and answered all my questions.”
Positive reviews mentioned satisfaction with saving money and with the quality of their agent.
One Trustpilot reviewer in October 2024 wrote: “I accidentally signed up with the wrong package for me, and he [agent] quickly resolved the matter for me. He got me to the right package, and took care of all administrative modifications. He assured me that he would be there anytime I needed his help. What a huge relief to have him there.”
Liz P. also was happy with her agent and savings. In October 2024, she wrote on TrustPilot: “Houzeo was my go to partner, saving me $15,000 in commissions! I was nervous to fly solo without a seller’s agent, but Houzeo had experienced representatives available to help me every step of the way.”
Cons of using Houzeo
While most Houzeo users who left reviews were happy with their experience and the level of support offered, about 1% of reviewers complained about certain aspects of the business model, such as:
❌ Fees
❌ Software and tech issues
❌ Agent assignment
A handful of negative reviews focused on concerns over Houzeo's fees and frustration that they could not read the full terms of agreement before entering a credit card number. Some reviewers were surprised at how restrictive Houzeo’s refund and cancellation policies were and that there was a non-refundable deposit.
For instance, in July 2024, Marcia B. wrote on TrustPilot: “Company will not let you read their terms or documents prior to entering a credit card! Immediately after reading their terms and extra payments, I chose not to list. Fighting to get my money back.” (Update: Marcia said she was contacted by the company, and they are refunding her money.)
Other negative reviews focused on difficulty using Houzeo’s tech and software. For instance, K.S. wrote on TrustPilot in October 2024: “I paid Houzeo’s fee and could not even login.” At the time of the review, K.S. stated being unable to resolve the issue despite communicating with an agent for over 30 minutes. However, it’s possible that some tech-related difficulties could stem from user familiarity with the platform rather than a specific issue with Houzeo’s system.
A small number of reviewers who left negative reviews focused on agent assignment. Based on available reviews, it seems that the quality of customers’ experience may vary depending on the assigned agent; while most reviewers were satisfied with their agent, some of the negative reviews mentioned unresponsive agents.
Low-commission alternatives to Houzeo
Company | Listing fee | Avg. customer rating |
|---|---|---|
1.5% | 5.0 / 5 (3,000+ reviews) | |
1.5% | 3.9 / 5 (2,800+ reviews) | |
2% | 4.9 / 5 (6,900+ reviews) | |
2.2%* | 4.6 / 5 (6,900+ reviews) |
If you’re looking to compare low-commission agent alternatives to Houzeo, Clever Real Estate is a solid choice worth exploring.
Clever provides customers with one of the highest levels of overall savings. It has a large nationwide agent network and matches you with multiple highly rated local agents, so you can select a local agent who is familiar with your market. Additionally, Clever pre-negotiates a low listing commission, saving you time and hassle.
Redfin, a discount brokerage, provides savings similar to Clever. Redfin’s agent network is not as large, so you might not be able to find an agent familiar with your local market, especially outside of major metropolitan areas.
Ideal Agent and UpNest charge higher listing fees than Clever for the same service. You’ll also receive fewer agent matches with Ideal Agent and UpNest compared to Clever.
Agent-matching services are free to use, with no obligation, so you can reach out to several companies. Compare your choices, rates, and services to find the best fit for you.
Houzeo: How it works
1. Select your listing plan
Houzeo offers four service packages in most states. The prices of the plans can vary by state, so you’ll want to be sure to check the price for your state. Additionally, some plans (typically Silver and above) may also include a percentage of the sales price at closing.
Review each plan carefully to find the one that best fits your needs. Make sure the services you want are offered in your area, as some included features are not available in all locations. Be sure to read the fine print carefully. For instance, the Silver and above plans require a minimum commission of $999. You also have to specifically request certain services, like pricing assistance or max exposure, even though these features are listed as part of the plan.
Package | Price | What is included | Houzeo recommends for |
|---|---|---|---|
Bronze | $399+ plus $350 at closing |
| Experienced sellers |
Silver | $399+ plus 0.5% at close |
| DIY sellers |
Gold | $429+ plus 0.5% at close |
| Most sellers |
Platinum | $449+ plus 1% at close |
| First-time sellers |
2. List your home for sale on the MLS
You’ll use Houzeo’s IntelliList Listing management system to input the details about your property for the local MLS and Houzeo.com. Information you’ll provide will include facts like number of rooms, square footage, and property type. You create the home listing description and add the photos.
You’ll also need to determine your listing price. Only Gold and Platinum plans provide assistance with pricing. To determine your optimal listing price, you’ll want to review a comparative market analysis (CMA) or look at real estate comps similar to your home.
Our home sale calculator can also help you better understand how much you can earn when selling your home.
Your assigned agent will post the information on the MLS. You do have an opportunity to review and approve the final listing before it is posted. Once on the MLS, your listing will be syndicated to other real estate websites, like Zillow.
3. Manage showings
Houzeo provides sellers with a digital scheduling app to help set up showing calendars, accept or reject requests, and release information to buyers and agents. However, keep in mind that you will be managing and running the showings — no matter what plan you select.
4. Consider offers and make counter-offers
Once you start receiving offers, you’ll be able to consider which one you want and make counter-offers. You’ll likely need to negotiate some aspects of the offer, such as who pays realtor fees on For Sale By Owner (FSBO) properties.
Depending on your Houzeo plan, you may or may not have agent support to help you make decisions and negotiate. If you’d like assistance with managing offers, you’ll want to consider either the Gold or Platinum plans. Keep in mind that Houzeo’s agent support is virtual.
5. Negotiate post-appraisal or post-inspection buyer requests
After you have an agreed on offer, the buyer will typically request a home inspection and appraisal. Based on these findings, you may have to re-negotiate some aspects of the contract. If you want help with this phase, you’ll want to select the Platinum level plan. Your virtual broker can help with offer negotiations, including inspection response and repair negotiation.
You’ll need to manage this aspect on your own if you select any of the other Houzeo plans.
6. Close on your house
Once all negotiations are done, you’re ready to close. This phase requires multiple steps, including ensuring all documents are completed appropriately and on time. If you want a licensed broker to help review the closing documents, you’ll want to select the Platinum plan. Otherwise, you’ll need to conduct the closing yourself.
Is Houzeo legit?
Yes, Houzeo is a legitimate company that can help you list your house on the MLS without an agent.
Premium or luxury offerings: Houzeo PlatinumThe Houzeo Platinum plan is Houzeo’s most premium package, geared toward first-time sellers and those who want full support throughout the selling process. It includes everything in the lower tier plans plus virtual full-service support with a licensed broker, 12-month listing, contract review, rush service, and maximum exposure for your home with additional MLSs (where available). The service typically starts at $449 plus 1% at close. However, not all features are available in all areas, the total cost may vary per state, and broker services are virtual, with no marketing assistance. Sellers who want marketing support or in-person contact with their agent may want to explore other options, like a discount broker, before making a decision. |
Houzeo reviews: The bottom line
Houzeo is a listing service that gives FSBO sellers access to the MLS.
However, Houzeo is not a replacement for an agent. For instance, Houzeo’s agent support is virtual, and you’re not guaranteed a local agent. Even at the Platinum level, you won’t receive assistance with showings, marketing, or some aspects of closing like you would with a real estate agent.
Happy Houzeo customers liked the freedom of selling FSBO. They also reported satisfaction with customer service and felt the listing process with Houzeo was easy. Negative reviews focused on issues with the Houzeo tech, hidden fees, and feeling terms were not fully explained.
Additionally, reviews were mixed on agent quality, responsiveness, and communication. According to reviews and available information, you are assigned an agent and may not be able to change agents during the process. So if having agent support is important to you, you may want to compare Houzeo to other local flat-fee MLS companies or to a low-commission real estate agent.
Overall, Houzeo may be a good fit for experienced sellers who want to sell FSBO. But inexperienced and first-time sellers may struggle to receive the support they need.
Want to save money and work with an experienced listing agent? Clever Real Estate might be a good fit for you: Connect with top-rated local agents and save thousands on commission fees. Try Clever Real Estate today.
National Association of Realtors. "Quick Real Estate Statistics." Updated 07/08/2024.